
Service Agreement
Last Updated: November 1, 2024
1. Introduction and Acceptance
Welcome to Line Gas, a proprietary platform facilitating the delivery of liquefied petroleum gas (LPG) cylinders through our iOS and Android applications. By accessing or utilizing any portion of the services provided by Line Gas, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service ("Terms"). Should you disagree with any provision contained herein, you must immediately discontinue use of our services. Furthermore, our Privacy Policy, which governs the collection, processing, and protection of user data, is incorporated by reference and should be reviewed separately.
2. Account Registration
- The use of our services is restricted to individuals who have attained the age of eighteen (18) years. By registering an account, you represent and warrant that you meet this age requirement.
- Users are required to provide complete, accurate, and up-to-date information at the time of registration and to maintain the accuracy of such information.
- You bear sole responsibility for maintaining the confidentiality of your account credentials and acknowledge that any activities occurring under your account shall be deemed authorized by you.
- Line Gas disclaims all liability for unauthorized access resulting from the user's failure to safeguard login credentials.
3. Payment Terms
- Users may remit payment via approved payment mechanisms, including but not limited to mobile money services, debit/credit cards, and cash on delivery.
- By adding a payment method to your Line Gas account, you authorize Line Gas to initiate charges to that payment method for any transactions conducted through our platform, including recurring or one-time charges, without requiring further explicit consent for each transaction.
- You acknowledge and agree that Line Gas shall not be held liable for any disputes, chargebacks, or financial losses resulting from charges initiated under this authorization.
- Line Gas reserves the right to amend prices at its sole discretion and without prior notice.
- It is the user’s responsibility to ensure adequate funds are available for payment processing. Transactions that are declined or fail to process may result in automatic order cancellation.
4. Cylinder Ownership & Rental Terms
- Customers acknowledge that they do not own the LPG cylinders provided by Line Gas; they only own the LPG content within the cylinders.
- Cylinders remain the property of Line Gas at all times and are provided to customers on a rental basis for the sole purpose of consuming LPG.
- Customers are responsible for maintaining the cylinders in a certifiably usable condition. Any damage, loss, or failure to return cylinders in a functional state may result in penalties, including repair or replacement fees.
- Customers must not alter, tamper with, resell, or otherwise misuse the cylinders. Any such misuse may result in the suspension of services and potential legal action.
- Line Gas reserves the right to inspect, recall, or replace cylinders at its discretion and to terminate services to customers who fail to comply with these rental terms.
5. Order Cancellations & Refunds
- Orders canceled prior to dispatch may be eligible for a full refund, subject to our review and approval.
- Orders canceled subsequent to dispatch shall not be eligible for a refund.
- Customers opting for the pay-on-delivery method who subsequently refuse to accept delivery may be subject to restrictions, including suspension from future transactions.
6. Delivery Terms
- Deliveries shall be conducted exclusively within predefined service areas designated by Line Gas.
- While Line Gas endeavors to meet estimated delivery timelines, such timelines are purely indicative and non-binding. Unforeseen circumstances, including but not limited to traffic conditions and regulatory inspections, may affect delivery times.
- In the event the intended recipient is unavailable to accept delivery, additional fees may apply for reattempted delivery.
7. User Responsibilities & Prohibited Uses
- Users shall not engage in the resale, modification, or redistribution of LPG cylinders obtained through Line Gas.
- The application shall not be utilized for unlawful purposes, fraudulent transactions, or unauthorized system access.
- Any attempt to manipulate, interfere with, or otherwise compromise the integrity of the Line Gas platform will result in immediate account termination and potential legal action.
8. Safety & Liability for LPG Handling
- Users are obligated to adhere to all applicable safety protocols and guidelines regarding the handling and storage of LPG cylinders.
- Line Gas shall bear no liability for damages, injuries, or accidents arising from the misuse or mishandling of LPG cylinders post-delivery.
9. Intellectual Property
- All proprietary rights, including but not limited to trademarks, copyrights, and branding associated with Line Gas, are and shall remain the sole property of Line Gas.
- Users are strictly prohibited from reproducing, distributing, or otherwise exploiting any aspect of the service without prior written authorization.
10. Third-Party Services & Compliance
- By agreeing to these Terms, users also acknowledge and agree to be bound by the terms and conditions of any third-party service providers utilized by Line Gas, including but not limited to payment processors, SMS and email communication services, and identity verification (KYC) providers.
- Line Gas reserves the right to introduce additional third-party services in the future, and continued use of our services shall constitute implicit agreement to the terms of such providers.
- Users further acknowledge that Line Gas may be required to comply with restrictions, requests, or directives imposed by law enforcement agencies and regulatory authorities, including but not limited to transaction monitoring, identity verification, and disclosure of user information where legally mandated.
11. Disclaimers & Limitation of Liability
- Line Gas provides its services on an "as-is" and "as-available" basis, without warranties of any kind, express or implied.
- Under no circumstances shall Line Gas be liable for incidental, consequential, or indirect damages resulting from the use of or inability to use the services provided.
12. Termination
- Line Gas reserves the right to suspend, terminate, or restrict user access in the event of a breach of these Terms or for any conduct deemed detrimental to the service.
- Users may voluntarily close their accounts at any time; however, any outstanding balances shall remain due and payable.
13. Governing Law & Dispute Resolution
- These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana.
- Any dispute arising from these Terms shall first be subject to good-faith negotiations, failing which such disputes shall be resolved through arbitration or mediation in Ghana before pursuing litigation.
14. Amendments & Notifications
- Line Gas reserves the right to modify these Terms at its discretion.
- Users shall be notified of substantial changes via electronic communication or app notifications, and continued use of the service following such modifications constitutes acceptance.
15. Force Majeure
- Line Gas shall not be held liable for failure or delay in service provision due to events beyond our reasonable control, including but not limited to natural disasters, labor disputes, governmental actions, or infrastructure failures.
16. Severability
- In the event any provision herein is found to be unlawful, invalid, or unenforceable, such provision shall be severed, and the remainder of the Terms shall remain in full force and effect.
17. Contact Information
For any inquiries or concerns, users may contact Line Gas via the following channels:
302 Adenta Ridge
Accra, Ghana
terms@zebo.dev
+233 20 947 4688
By continuing to access or use Line Gas, you affirm that you have read, comprehended, and consented to be bound by these Terms of Service.